The quality of the product and the timely delivery is out standing! I have purchased 6 plaques over the past few years from this company and have always had a good experience. Thier plaques are a true art form and the materials are top notch! I odered the DoD round service emblems, army, navy, marines, airforce, coast guard, and DoD for my retirement office decorations. I also ordered a retirement plaque with the agency emblem carved into the plaque base for my Boss's retirement and it was truely an outstanding product. I will continue to order from this company. I have found no other company that offers this high of a quality item for the price, anywhere.